Privacy Policy

Who we are

Our website address is: http://www.redtouch.com.mt.

Privacy Policy

Redtouch Fone processes personal data only in compliance with the General Data Protection Regulation (Regulation (EU) 2016/679) and any other applicable legislation.

We process all personal data lawfully and in a proportionate, fair and justified manner but in a manner which recognises, respects and protects your rights.  These rights include your right to access, rectify and port out your personal data. Where circumstances allow this, you can also erase the data we hold on you or withdraw your consent.

Data Collection

When using this Site and its services (this also includes complimentary services such as our customer care unit), you may encounter instances where you may be asked to enter User Information. Such User Information will be used in accordance with this Privacy Policy and for the purposes for which it was collected, or any other purposes specified at the collection point.
If you ring our call centre on 9811 0100, your call will automatically be recorded for quality assurance and training purposes.  Call recordings may also be used for internal and external audits and investigations, including by law enforcement agencies.  If we save a recording of your call for training purposes, we will delete anything that can identify the call with you and we shall never share any of your personal data with the employees we train. Otherwise, all recordings containing any personal data, are automatically deleted after one year if they are no longer required for crime prevention, crime investigation and/or crime detection purposes and crime reporting, for the resolution of any complaints, for the protection of our business and/or legal interests and the protection of our employees.

Similarly, all calls that originate from our technical support team, telesales agents, call centre agents.

The type of information we collect directly from you in these situations usually relates to your contact details, therefore your name, surname, title, address, email address, phone number/s and I.D card or Passport number.  We may also ask for your age in order to determine whether we are legally required to get the consent of your parents or guardians. 

When authorising us to debit your bank account for any payment by direct debit, we will also have access to your banking details.

How We May Use Your Data

By entering Your User Information via this Site or otherwise, you accept that we may retain Your User Information and that it may be held by Us or any third party company which processes it on our behalf.

We shall be entitled to use Your User Information for the following purposes:

  • Market research, including statistical analysis of user behaviour;
  • To enable us to comply with any requirements imposed on us by law or court order;
  • To send You periodic communications (including but not limited to SMS or e-mail), about features, products and services, events and special offers related to our similar products and services. For your convenience, you can withdraw consent by replying to the “unsubscribe” link in e-mails from us.

Cookies

You should be aware that by using the site, information and data may be automatically collected through the use of Cookies. “Cookies” are small text files that store basic information that a website can use to recognise repeat site visits and, as an example, recall your name if this has been previously supplied.

Cookies do not attach to your system or damage your files. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allow you to deny or accept the Cookies feature.

Security and Data Retention

Security is very important to us. Secure Socket Layer (“SSL”) encryption technology is used for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality, integrity and availability of Your User Information.

Updates

You may notify Redtouch Fone of any updates, amendments and corrections to previously collected User Information by using the Contacts section of the site. We may change this Privacy Policy from time to time and you should check it regularly. Your use of the Redtouch Fone website will be subject to the Privacy Policy on the Site at the time of each use.

Acceptable Usage Policy

We shall also process your User Information in order to monitor compliance with and enforce our Acceptable Usage Policy.

In accordance with law, you have a right to:

  • Request access to your personal data:

This means that you have a right to ask, at no cost to you, for a copy of the personal information we hold about you.

  • Request to emend or amend your personal data:

This means that if any personal information we hold about you is incomplete, incorrect or needs to be updated, you have a right to have this corrected.  In order to allow your request, you may need to provide us with evidence and documentation (such as your ID, passport or proof of address).

  • Request the erasure of your personal data (aka the right to be forgotten):

This means that you may request the erasure of your personal data where we no longer have a legitimate reason to continue using or retaining it.  We will not be able to fulfil your request while you are still our customer and for a further period of five years thereafter as we are under a legal obligation to retain this information, or where the retention of your information is necessary for us to defend ourselves in a legal dispute or to execute a legal title against you.

 

Queries

You can contact us regarding any of the above via our ‘Contact Us’ section of the website or by calling customer care.

 

 

Customer Care 9811 0100