FAQs

Having a problem? Most probably the answer you are seeking is here:

 

Is it true that I can call other Rredtouch fone subscribers for free?

Yes, with every €10 top up or more, you will benefit from 500 minutes of FREE Talk time to all Redtouch fone subscribers for a period of 30 days.

To check the remaining balance contact our Customer Care on 100 from any Redtouch fone subscribed mobile.

 

What are the rates for SMS?

Any SMS sent between the Redtouch family will cost 4c, whilst SMS’s sent to other networks will cost 5c per message.

 

Apart from the normal rates for SMS’s, there is also the Text Bundle which is the best option for those who prefer to send SMS’s rather than making phone calls.

 

More information on the Text Bundle can be found in the Bundles Section

 

What are the Bundles offered and are they really worth their price?

We are offering these fantastic bundles€“ Text, Call and Data Bundles.

These Bundles offer you some of the cheapest rates on calls, messaging and mobile internet all across the Maltese islands.

 

The Call Bundle: with €6 you can either benefit from Calls to All Bundle by dialling *125*050# which consists of 50 minutes to all networks at 12c per minute;

or else you can opt for the Family Chat Bundle by dialling *125*080# which consists of 80 minutes to all Redtouch clients at 7.5c per minute.

 

All Redtouch fone clients who make use of the Text Bundle which costs only €6, can benefit from 400 text messages costing 1.5c to Redtouch clients by dialling *125*0400# and 2c to other networks, which add up to 300 text messages by dialing *125*0300#.

 

We are also offering the Surf and Enjoy Data Bundles starting at €3.50 and maxing up at €15 per 30 days, depending on the amount of data used.

Dial *125*03000# to benefit from the 3MB Data Bundle which would cost only €15;

Dial *125*0512# for the 512MB Data Bundle costing only €5.

Or go for the 250MB Data Bundle which costs €3.50 by dialing *125*0250#

 

What is exactly the Payless Tariff Plan?

With Redtouch fone you can benefit from the cheapest rates being charged per SECOND to all local networks – FACT! By using any of these tariff plans, we are not obliging you to sign any contract. This offer is valid to all our subscribers who make use of the top up cards.

 

The tariff plans can be activated by dialling *125*05# to benefit from the €5 tariff plan; *125*10# for the €10 tariff plan; and *125*20# for the €20 Tariff Plan. Each and every tariff plan has different rates charged ONLY per second, making this tariff plan one of the most affordable mobile telephony plans on the islands.

 

Lost/Blocked Sim Card:

In such cases it is important to contact our Customer Care on 98110100 immediately.

After the routine security checks from our Customer Care representatives, your connection will be blocked from any incoming or outgoing calls and messages.

If you recover your phone, you will need to contact Customer Care to unlock your SIM card.

If you do not recover your phone you can visit our Outlet (or Caravan) to make a Sim Swap where one can keep the same mobile number with the same amount of credit prior to the blocking of the Sim Card for a small fee.

 

How can I check my Credit balance?

To check your balance you can either call 125 and follow the voice prompt, or simply dial *126# and press the Call button and you will in turn receive a message with the credit balance and expiry date.

 

Both services are free of charge to our customers.

 

Is it possible to send multiple SMS’s at the same time?

Of course. Redtouch fone is offering you the service of Bulk SMS for all those who wish to send messages to a large number of persons simultaneously.

 

The more SMS’s sent, the cheaper the rates you will be charged. Contact us on 2568 2151 for assistance on how to activate this service.

 

What are the GPRS Settings to be able to use the Data Plans which are being offered by Redtouch fone?

To change the setup so that you can benefit from the Data Plans of Redtouch fone, you need to enter your Internet Settings and check that your settings are saved just as shown below

 

APN internet.redtouch.eu
Username <Blank>
Password <Blank>

 

What is the SMS Top up function, and how does it work?

In order to activate the SMS Top Up one has to first register through our Selfcare website www.myredtouch.com.mt. After completing the registration and following the easy steps to activate the SMS Top Up service, whenever you wish to top up, you can send a text message to 125 containing the following: TOPUP(space)E<Value>(space)<CODE>

 

The value can vary from: €5, €10, €20, €30.

 

The code indicated above is the one which you will receive once you complete the registration for the SMS Top Up function.

 

Is it easy to top up? How is it done?

To top up your mobile phone is very simple. All one has to do is to either:

  1. Scratch off the panel to reveal your e-PIN number and type in *125*ePIN# and press the Call button (i.e. *125* 1234567890#) Once the the top up is successful, you will receive a confirmation message.

  2. Scratch off the panel to reveal your e-PIN number, Call 125 and follow the instructions carefully.

 

Will I be charged when calling customer care from abroad?

When calling 100 while roaming from your redtouch fone mobile, the call is free of charge.

 

Is it possible to top-up from abroad ? If yes, will I be charged for doing so?

Yes, you can top-up from everywhere by dialing the following code *125*ePIN# or by dialing 125 and following the voice prompts. Both services are free of charge.

 

How can one check voice messages from abroad and are there any charges?

From abroad one can check if there are any voice messages by calling 121 and following the normal voice prompts as per usual procedure. There are no charges in Zone 1, however other zones will be charged as a normal roaming call rate.

 

How to contact us?

If you require any assistance, please do contact our Customer Care on 9811 0100, or else you can call our Sales Department on 2568 2151 during office hours. Or send us an email on customercare@redtouch.com.mt

Customer Care 9811 0100